Job Description

Account Manager - US Remote at Eleos Health

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Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, friends and family, or even public figures, taking care of behavioral health is no longer taboo; it is vital and human.

Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. We want to give clinicians the support they need to do the important work only they can do.

What is the opportunity?

Were hiring an Account Manager to own and grow relationships with our existing customers as we scale our digital health SaaS platform. This role blends account management and consultative sales, giving you the opportunity to deepen customer partnerships while driving revenue growth by selling new products, features, and expansions. Youll work closely with healthcare stakeholders and internal teams to help customers achieve meaningful outcomes while expanding their use of our platform.

Who you are?

You are a relationship?first, growth?minded professional who enjoys working with existing customers and identifying ways to deliver more value. Youre comfortable having strategic conversations with clinical, operational, and executive stakeholders and know how to balance trust?building with revenue responsibility. You thrive in fast?paced startup environments, take ownership of your work, and are motivated by both customer success and business impact.

How will you contribute?

• Own a portfolio of existing digital health customers and serve as their primary point of contact for growth.
• Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements.
• Drive customer retention, adoption, and long?term account health.
• Identify, position, and close upsell and cross?sell opportunities within existing accounts.
• Sell new products, modules, and features aligned to customer needs and outcomes.
• Manage expansion opportunities through the full sales cycle and meet or exceed growth targets.
• Own Net Revenue Retention (NRR) and expansion quota ownership.
• Own renewals end?to?end, including contract discussions and pricing conversations.
• Develop account plans aligned to customer goals and Eleos growth objectives.

What qualifications and skills will help you be successful?

• 5+ years of experience in Account Management, Sales, or Customer Growth within a SaaS environment.
• Proven track record of expanding revenue within an existing customer base.
• Strong consultative selling and discovery skills.
• Ability to manage a pipeline and accurately forecast expansion revenue.
• Excellent communication, presentation, and relationship?building skills.
• Comfort working in a fast?paced work environment.
• Experience using CRM tools (SFDC, Gong, etc.) to manage accounts, pipelines, and forecasting.
• Comfort analyzing usage data and outcomes to inform expansion and retention strategy.

Nice to haves

• Experience in digital health, health tech, or healthcare SaaS.
• Familiarity working in a healthcare vertical.
• Understanding of healthcare workflows or regulated environments.

Benefits

• A product that positively impacts people's lives every single day.
• A team of amazing people with a shared vision and the infinite drive to make it happen.
• Base pay range $120,000 $145,000 per year, determined by experience, qualifications, and location.
• Wide and generous health benefits, significant equity, and a 401(k) plan matched to 4%.
• Flexible PTO plus additional mental health days off you can take at any time.
• Fully remote work environment.
• Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy.

Seniority level

Mid?Senior level

Employment type

Full?time

Job function

Sales and Business Development

Industries

Construction, Software Development, and IT Services and IT Consulting

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