Customer Service Representative Job at Dexian, Peoria, IL

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  • Dexian
  • Peoria, IL

Job Description

Job Description

Job Title: Customer Service Representative 2

Building Location IL-Peoria

Daily Schedule: (07:00 AM - 07:00 PM), 15 weeks rotational shift

Duration 12 months contract

Pay Range: $17-18/hr

Job Description

Summary:

The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.

Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

• Refer unresolved customer grievances to designated departments for further investigation.

• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one’s time.

• Ability to accurately document and record customer/client information.

• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• High school diploma or GED preferred.

• 2-4 years customer service related experience required.

As a Monitoring Center Safety Advisor, you will provide safety services on a global scale!

Job Responsibilities:

Analyze critical safety event data and video from an in-vehicle system

Determine safety event classifications and sub-classifications

Implement applicable Fatigue Intervention Plan (FIP)

Contact customers sites as required by FIP ·

Coordinate with peer(s) to ensure consistent operation and application of event classifications

Perform quality audits of event classifications per supervisor direction

Facilitate the completion of tier 1 service tickets as required by supervisor

Typical task breakdown:

- Reviewing video data and subclassifying based on driver criteria, looking for signs of fatigue.

- Calling mine dispatch to relay any safety concerns specifically driver fatigue for intervention.

Interaction with team:

- Work side by side with 7 other advisors/customer support reps in a 24/7 safety monitoring room.

- Communication via Microsoft Teams and interpersonal.

Team Structure

- Team of 8 working side by side.

Work environment:

- Personal office area with personal desks.

Job Tags

Contract work, Work at office, Shift work,

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