Job Title: Customer Service Representative 2
Building Location IL-Peoria
Daily Schedule: (07:00 AM - 07:00 PM), 15 weeks rotational shift
Duration 12 months contract
Pay Range: $17-18/hr
Job Description
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
• High school diploma or GED preferred.
• 2-4 years customer service related experience required.
As a Monitoring Center Safety Advisor, you will provide safety services on a global scale!
Job Responsibilities:
Analyze critical safety event data and video from an in-vehicle system
Determine safety event classifications and sub-classifications
Implement applicable Fatigue Intervention Plan (FIP)
Contact customers sites as required by FIP ·
Coordinate with peer(s) to ensure consistent operation and application of event classifications
Perform quality audits of event classifications per supervisor direction
Facilitate the completion of tier 1 service tickets as required by supervisor
Typical task breakdown:
- Reviewing video data and subclassifying based on driver criteria, looking for signs of fatigue.
- Calling mine dispatch to relay any safety concerns specifically driver fatigue for intervention.
Interaction with team:
- Work side by side with 7 other advisors/customer support reps in a 24/7 safety monitoring room.
- Communication via Microsoft Teams and interpersonal.
Team Structure
- Team of 8 working side by side.
Work environment:
- Personal office area with personal desks.
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