Job Title: Customer Service Representative 2
Building Location IL-Peoria
Daily Schedule: (07:00 AM - 07:00 PM), 15 weeks rotational shift
Duration 12 months contract
Pay Range: $17-18/hr
Job Description
Summary:
The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
A typical customer service specialist is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed.
Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities:
• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Skills:
• Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.
Education/Experience:
• High school diploma or GED preferred.
• 2-4 years customer service related experience required.
As a Monitoring Center Safety Advisor, you will provide safety services on a global scale!
Job Responsibilities:
Analyze critical safety event data and video from an in-vehicle system
Determine safety event classifications and sub-classifications
Implement applicable Fatigue Intervention Plan (FIP)
Contact customers sites as required by FIP ·
Coordinate with peer(s) to ensure consistent operation and application of event classifications
Perform quality audits of event classifications per supervisor direction
Facilitate the completion of tier 1 service tickets as required by supervisor
Typical task breakdown:
- Reviewing video data and subclassifying based on driver criteria, looking for signs of fatigue.
- Calling mine dispatch to relay any safety concerns specifically driver fatigue for intervention.
Interaction with team:
- Work side by side with 7 other advisors/customer support reps in a 24/7 safety monitoring room.
- Communication via Microsoft Teams and interpersonal.
Team Structure
- Team of 8 working side by side.
Work environment:
- Personal office area with personal desks.
...Community and Technical College is seeking a part-time Adjunct HVAC Instructor who is passionate about sharing industry knowledge and helping... ...Represent the HVAC program at college and community events Assist with curriculum updates and lab improvements Collaborate...
...joining the TGF family? Great because Tallgrass Freight Co. is actively hiring! We are looking for experienced Freight Brokers / Freight Agents interested in a remote... ...Requirements ~2+ years of cradle to grave experience ~ Manage book of business ~ Handle all operations...
...Customer Service Manager Contact Center The Customer Service Manager Contact Center leads our customer service center team and oversees all aspects of customer support operations, with a strong focus on call center performance and service excellence. This role involves...
...Accounting Manager for follow-up. Transaction Accuracy: Review figures, postings, and documents for correct entry, mathematical accuracy, and proper coding to safeguard financial integrity. Financial Reporting: Prepare monthly reports for review and approval by...
...to the hospitality and gaming industry. With 10,000 employees located in 32 states, the District of Columbia, Puerto Rico and the Bahamas, The Service Companies offers each employee a full benefits program, opportunities for growth and more. Learn more at or connect with...