Desktop Support Technician Job at HCLTech, Biloxi, MS

d1JodXp4R3hzWXh4bjJWanB1VlIwdGlZZ3c9PQ==
  • HCLTech
  • Biloxi, MS

Job Description

Job Description

Job Description: -

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

  • Provide customer facing end-user support that includes:
  • Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.
  • Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.
  • Perform onsite updates, Configuration changes, or Software installations.
  • Provide onsite technical assistance to End Users.
  • Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.
  • Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.
  • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.
  • Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.
  • Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.
  • Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.
  • Provide On-call support if required outside business hours on a rotational basis.

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Tags

Local area, Immediate start,

Similar Jobs

FlightSafety International

Manager, Corporate Communications Job at FlightSafety International

 ...and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position The Manager, Corporate Communications is the reporter of the business. This person is an excellent storyteller and writer, someone who can engage others, and... 

TCS

Logistician III Job at TCS

 ...expert, developing and executing logistics strategies, ensuring compliance with DoD acquisition standards, and collaborating with military, civilian, and contractor stakeholders. Key Responsibilities Develop and review Technical Documentation Packages (TDPs) in... 

Medium

Remote Benefits Services Specialist Flexible Global Travel Job at Medium

 ...A prominent digital media company offers a fully remote position ideal for individuals looking to travel. This opportunity allows flexibility in working hours and supports personal growth within a driven team environment. Candidates are preferred to have a positive attitude... 

The Curare Group, Inc

Physician Gynecology - Competitive Salary Job at The Curare Group, Inc

 ...busy office practice. Excellent reputation for both the clinic and hospital. This practice is indepedent and physician owned. Equal parts office and surgery for this role. Multi Specialty Group Employee . Competitive Annual Salary. Signing Bonus available, contact us... 

Troutman Pepper

Strategic Legal Research Analyst Job at Troutman Pepper

 ...A leading law firm is seeking a Research Analyst to provide advanced legal research support. Responsibilities include collaborating on research requests, evaluating and executing research strategies, and effectively communicating findings. Candidates should have a Master...