Field Service Engineer Job at All Companies, Ona, WV

d1J4dXpoQ3p0WXh5a0dKZ3ArTlMxTlNjaXc9PQ==
  • All Companies
  • Ona, WV

Job Description

Job Description

Job Description

Description:

Title: Field Service Engineer

Department: Service

Reporting to: Regional Service Manager

Location: Travel - Cincinnati, OH

Radon Medical Imaging is a world-class distributor of industry leading radiology equipment, a trusted independent medical device service provider specializing in multi-vendor service and asset management, and a leader in refurbishing high-end radiology equipment. We pride ourselves on delivering exceptional service, innovative solutions, and operational excellence to our partners and clients. Radon is a Private Equity backed company on an aggressive growth trajectory with several completed acquisitions creating exciting opportunities for innovation, scalability, and career advancement.

Job Summary:

As the primary face of Radon Services to customers, this individual is responsible for resolving advanced service repair needs of designated equipment and drives customer satisfaction through Service Excellence. This individual is a technical expert on at least one modality and may be proficient in multiple.

Responsibilities:

  • Perform Advanced troubleshooting, repair, installation, validation, and maintenance on assigned equipment.
  • Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
  • Communicate with customers, serve as an escalation point, and manage customer issues from dispatch to resolution.
  • Engage with team members to ensure awareness of issue status for designated customers.
  • Lead and communicate HQ and Zone/Area-level initiatives.
  • Co-lead regular team or modality meetings
  • Partner with customers to recommend value-added services for improved business efficiency.

Requirements:

Qualifications:

  • Associate’s/Bachelor’s degree in Electrical, Biomedical, Mechanical Engineering, or related field with 4+ years of servicing electrical equipment OR equivalent military education and 4+ years of experience servicing electrical equipment, OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
  • Experience interfacing with internal teams and external customers in a solution-based service process.
  • Proficient in diagnosing and repairing mechanical, electromechanical, and electronic equipment.
  • Skilled in troubleshooting and responding to customer concerns.
  • Experience with web applications and Microsoft Office suite.
  • Must comply with Radon’s standard background check and post-offer drug screen.
  • Compliance with customer access policies, including required immunizations and additional background checks/drug screens, is mandatory

Conditions/Environment:

  • Ability to lift, carry, push, and pull 35lbs. unassisted; frequently bend, stoop, twist, climb, crouch, squat, kneel, crawl, sit, and stand for long periods. Must reach above/below shoulder level, flex/extend neck, and have good hand/finger dexterity.
  • Employees are expected to embody our core behaviors: act with humility, build trust, lead with transparency, deliver with focus, and drive ownership – always with unyielding integrity (Radon Way).
  • While Radon Medical does not require COVID-19 vaccination, some customers may have vaccination mandates that apply to certain employees.

Why work with us?

  • Growing company
  • 401k with company match
  • Medical benefit package
  • Company covered dental
  • 100% company paid Long Term Disability
  • $250,000 Life Insurance policy
  • 10 holidays
  • PTO and sick days
  • Paid Training
  • Option of Company provided vehicle or monthly stipend
  • Travel Reimbursement

Job Tags

Work at office, Flexible hours,

Similar Jobs

COVU

Customer Service Specialist - Insurance Job at COVU

 ...Service Support Specialist COVU is a dynamic InsurTech company focused...  ...insurance experiences for customers. Our team is passionate about...  ...and timely documentation. Call Management: Handle 40-60 customer...  ...service preferred. Call center or customer center experience... 

SynergisticIT

Junior AngularJS Developer Job at SynergisticIT

 ...experience to outperform at interviews and clients. Here at SynergisticIT we just don't focus on getting you a job we make careers. Entry level job seekers struggle to get responses to their applications, are getting ghosted after interviews. In such a scenario the job...... 

Origin Staffing

Senior Accountant, Complex PE and Credit Investments - Top PE Firm Job at Origin Staffing

 ...We are looking for a Senior Accounting Associate to join a top-tier global alternative investment platform. This role sits within a high-performing credit finance group supporting complex credit and special situations strategies. Youll play a hands-on role in fund... 

Dept Holding B.V.

Remote Director of Integrated Media Strategy & Planning (San Francisco) Job at Dept Holding B.V.

 ...A digital marketing agency is searching for a Director of Integrated Media Strategy & Planning to lead strategies for global clients. This remote role, located within 50 miles of San Francisco, requires over ten years of experience in marketing and strategy, mainly in... 

The Gonzalez Law Group

Civil Litigation Attorney Job at The Gonzalez Law Group

 ...Group is a general practice law firm based in Houston, Texas. Our attorneys and administrative staff work closely with one another to...  ...and knowledge of complex litigation such as: * Entertainment contract and contract disputes, * Franchise and other business agreements...