Job Description

Housekeeping Manager

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Caf Riggs, as well as Silver Lyan a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.

Core Essential Functions

• Greet guests in a warm, personable, sincere, and friendly manner
• Lead, direct and motivate all housekeeping staff members
• Maintain a flawless relationship with the entire hotel team & be the main point of contact for the hotel leadership team
• Assist in recruiting the best-in-class staff and manage the development, motivation, and retention of our team
• Train, mentor, and coach Housekeeping staff on Riggs standards
• Create standardize operational procedures for the Housekeeping Department
• Responsible for staff scheduling & payroll
• Advise and guide supervisors on hotel operation standards
• Collaborate and communicate with all departments to ensure seamless guest satisfaction

This Position Requires The Following Knowledge, Skills, And Abilities

• Fun and welcoming personality is a MUST
• Minimum of 4 years in a management position and/or supervisory role
• A minimum of 4 years direct, related experience in similar position in luxury, upscale hotel
• Excellent communication skills; both verbal and written
• Possess poise, elegance, and calm demeanor in all situation
• Exceptional organizational skills
• Flexible schedule is required to meet the needs of the business

Pluses

• Bachelor's degree in hospitality or related field
• Multi-lingual skills
• Willingness to learn and adapt in new situations
• Prior experience designing, implementing, and leading effective training programs for continuous improvement

Salary range: 65,000 to 75,000 per annum

Benefits

At Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Medical, Dental & Vision Insurance (for full-time employees)
• 6 complimentary nights a year at any Lore Group hotel
• Lore Group Employee & Immediate Family Rates
• Lore Group Friend and Family Rates
• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
• 50% discount in Lore Group restaurants and bars
• 10 Days Vacation - Plus every year an extra day
• Company Paid Life Insurance 1.5X annual salary
• Employee Assistance Program
• Referral Incentive
• 401K with 5% Match
• Training and Development Programs
• Additional perks via United Healthcare
• Complimentary Employee Meals
• Employee Recognition programs

Equal Employment Opportunity

Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.

Location: Washington, DC

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