Supports the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Ensures property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.
Education and Experience:
High school diploma or GED; 1 year experience in the housekeeping or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities:
Supporting Housekeeping Operations and Budgets:
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
Inspects guestrooms on a daily basis.
Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
Inventories stock to ensure adequate supplies.
Supports and supervises an effective inspection program for all guestrooms and public space.
Understands the impact of department's operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.
Ensures all employees have proper supplies, equipment and uniforms.
Communicates areas that need attention to staff and follows up to ensure understanding.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
Schedules employees to business demands and for tracks employee time and attendance.
Ensures employees understand expectations and parameters.
Observes service behaviors of employees and provides feedback to individuals.
Celebrates successes and publicly recognizes the contributions of team members.
Providing and Ensuring Exceptional Customer Service:
Sets a positive example for guest relations.
Participates in the development and implementation of corrective action plans to improve guest satisfaction.
Empowers employees to provide excellent customer service.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Responds to and handles guest problems and complaints.
Strives to improve service performance.
Overview The Peel Compton Foundation is looking for a museum tour guide who loves history and engaging with people to join our team at the Peel Museum and Botanical Garden.The Peel Compton Foundation is a premiere and growing nonprofit organization, located in Bentonville...
...CDL Class B Delivery Driver Nighttime Lakeland, FL Pay: $276.37- $320.29 per day ; Pay is based on the drivers daily route assignment. ~ Average annual earnings: $77,431 Work/Life Balance Schedule: Estimated dispatch times: 4:00 pm - 8:00 pm -...
POOL & PARK MAINTENANCE SPECIALISTResponsible for maintaining the water chemistry, water quality, filtration, dosing and mechanical functions of all pool equipment (including but not limited to pumps, filter units, chemical dosing, recording equip. etc.). Maintaining...
...Job Description Subsidiary: T&H Services Job Title: Project Network Engineer Work Location: Camp Springs, MD Clearance Level:... ...to the strength, resilience, and future of the communities we support. Our growth fuels programs, services, and lasting value for the...
...update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title: Dental Lab Technician Department: Dentistry | Pre-Doctoral Restorative and Prosthetic The College of Dentistry is in search of a dental...