IT Help Desk Job at Luxoft, San Antonio, TX

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  • Luxoft
  • San Antonio, TX

Job Description

Job Description

Project Description:

As a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.

Responsibilities:

- Image and deploy hardware/software for new hires and acquisitions.

- Recover and re-image existing hardware for re-deployment.

- Follow all escalation procedures according to service level agreement

- Use remote control tool to assist end users when needed

- Provide an accurate record of each call in incident management tracking tool

- Anticipate customer needs and proactively identifies solutions

- Plan, prioritize, organize and complete work to meet established objectives

Mandatory Skills Description:

ITIL

Service Desk, ITSM

Hardware Deploy and Maintenance

Troubleshoot

Own transportation

Nice-to-Have Skills Description:

Communication skills with non IT People

Ability to work autonomously.

ITIL CERTs

Job Tags

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