Job Description

Job Description

Job Description

Tiger Analytics is an advanced analytics consulting firm. We are the trusted analytics partner for several Fortune 100 companies, enabling them to generate business value from data. Our consultants bring deep expertise in Data Science, Machine Learning, and AI. Our business value and leadership have been recognized by various market research firms, including Forrester and Gartner.

We are seeking experienced Onsite Leads to oversee L3 support and enhancements for applications. The role requires strong domain expertise in commercial pharma analytics, technical oversight of L3 teams, and close collaboration with stakeholders to ensure SLA-driven delivery and innovation.

RESPONSIBILITIES:

• Act as primary onsite point of contact for stakeholders (business owners, service owners, product managers).
• Manage, support & enhancement delivery, ensuring SLA adherence and quality outcomes.
• Lead requirement gathering, backlog grooming, and user story creation for enhancements.
• Partner with offshore team (data engineers, BI developers, data scientists) to ensure smooth execution.
• Provide technical and functional oversight of applications in scope (PSP Analytics, Sales & Performance, Market Access).
• Support incident triage and root cause analysis for high-priority issues.
• Ensure knowledge transfer & documentation with client SMEs and offshore team.
• Report weekly on SLA metrics, risks, and progress.

Requirements

• 8–12 years of experience in Pharma / Life Sciences data & analytics.
• Hands-on expertise in BI platforms (Power BI / MicroStrategy), SQL, Snowflake/DBT, ETL monitoring.
• Strong understanding of pharma commercial models (Patient Services, Sales Performance, Market Access).
• Prior experience managing application support and enhancements (L2/L3).
• Excellent stakeholder management and communication skills.
• Proven ability to coordinate offshore teams and deliver in a hybrid model.
• Familiarity with automation/observability tools is a plus.

Benefits

Significant career development opportunities exist as the company grows. The position offers a unique opportunity to be part of a small, fast-growing, challenging and entrepreneurial environment, with a high degree of individual responsibility.

Tiger Analytics provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, national origin, ancestry, marital status, protected veteran status, disability status, or any other basis as protected by federal, state, or local law.

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